Get help
Most questions are answered below. If yours isn't, write to us — a person reads every message, usually replying within a few days.
Something isn't working
A page won't load, a score looks wrong, or the app is stuck. Tell us what you were doing when it happened and we'll dig in.
Email support@scholarsyn.chA chat answer seemed wrong or harmful
Use the Report action underneath the response itself — it saves a copy of what you saw, so we can review it even if you delete the conversation later.
How reporting worksAnything else
Questions about your account, partnerships, press, or a suggestion for what we should build next.
Email info@scholarsyn.chWriting to us? Include this
It saves a round trip, and usually gets you an answer the same day:
- The email address on your account, if you have one
- What you were trying to do, and what happened instead
- The page or college you were looking at
- Your device — phone or computer, and which browser or the app
Deleting your account
You can do this yourself, whenever you want, without asking us first and without leaving the app.
- Open your settings page
- Choose Delete account
- Confirm with your password
Deletion runs immediately. There is no grace period and no undo, so only confirm if you're certain.
What gets deleted
- Your account, sign-in details, and every profile you own
- Saved colleges, lists, and tracked deadlines
- Your conversations and their history
- Outreach history and any documents you uploaded
- Anything you submitted through the scholarship and cost tools
What we keep, with your identity stripped out
A few records outlive the account because they exist to keep the service safe and accountable. Your email address is replaced with a placeholder and the link back to you is removed, so what remains is no longer attached to you:
- Security and activity records — kept up to 365 days, then deleted automatically.
- Feedback and bug reports you sent — the message text is redacted and your address, IP, and device details are dropped. What's left is kept up to 365 days while we're still working on it, 90 days once it's resolved, and 30 days if it was spam.
- Safety reports you filed about a chat answer — the report stays so moderation decisions remain reviewable, with the link to your account removed.
Can't sign in to reach the settings page? Email support@scholarsyn.ch from the address on the account and we'll delete it for you.
Common questions
How do I reset my password?
Use the reset link and we'll email you a way back in. If the email doesn't arrive within a few minutes, check spam before writing to us — that's where it usually is.
How do I delete my account?
From your settings page. We'll ask you to confirm, and then it happens right away — there's no undo and no waiting period, so only do it if you're sure. Deleting your account above lists exactly what is removed and the little we keep.
Do I need an account to use ScholarSynch?
No. You can browse colleges and ask questions without signing up. An account is what lets you save a list, track deadlines, and share your progress with a parent or counselor.
Can I trust what the chat tells me?
Treat it as a starting point, not the final word. Answers are generated automatically from sources like College Scorecard and IPEDS, and they can be incomplete or out of date. Always confirm deadlines, costs, and requirements with the school directly. If an answer looks wrong, report it — a person reviews every report.
What happens to my conversations?
Signed-in users can delete any conversation from the chat sidebar. Guest conversations that never get linked to an account are deleted automatically after 30 days.
Do you sell my information?
No. We don't sell your personal information and we don't share it with advertisers. The full detail is in our Privacy Policy.
Can a parent or counselor see my list?
Only if you invite them, and you can revoke access at any time from your profile. Nothing is shared by default.
Still stuck? Email support@scholarsyn.ch and we'll take it from there.